FAQs

1. What sizes do you offer for your custom photo magnets?

Fridge magnets: 2 x 2 in

Polaroid prints: 2.75 x 3.5 in

Save The Date: 3.25 x 4 in

Magnetic Photo Calendar: 3.25 x 4 in

Custom Photo Magnets: small 2.75 x 2.75 in | medium 2.75 x 3.5 in | large 3.25 x 4 in

If you’re unsure about what size works best for your photo, feel free to contact us, and we’ll be happy to help!

2. How do I upload my photos?

You can upload your photos directly on our website straight from your phone/pc and crop them as how you'd want them during checkout.

3. What photo formats do you accept?

We accept JPEG and PNG files. For the best results, please ensure your photo is high resolution and well-lit.

4. Can I customise my magnets with text or designs?

Yes! If you’d like to add a special message, name, or date to your magnet, let us know during the ordering process, and we’ll customise it for you.

5. How long does it take to receive my order?

Delivery times vary depending on your location, but we aim to ship all orders within 1-2 days of processing. We also offer free next day collection arrange by us!

6. Do you offer bulk discounts for large orders?

Yes, we do! If you’re ordering for a wedding, event, or business, please contact us at heartfeltmagnetsuk@gmail.com for a custom quote.

7. Can I use any photo for my magnet?

Most photos will work perfectly, but for the best results, we recommend using high-resolution images that are clear and vibrant. Avoid photos that are blurry, too dark, or cropped too tightly.

8. Are the magnets durable?

Yes, our magnets are made with high-quality materials to ensure they’re strong, long-lasting, and able to withstand daily use.

9. Can I clean the magnets?

Absolutely! You can gently wipe the magnets with a damp cloth if needed. Avoid using harsh chemicals to keep them looking their best.

10. What surfaces will the magnets stick to?

Our magnets will adhere to most metallic surfaces, such as fridges, lockers, and whiteboards. However, they won’t stick to non-metallic or stainless steel surfaces that aren’t magnetic.

11. What is your return or refund policy?

As each magnet is custom-made, we are unable to accept returns. However, if there’s an issue with your order, such as damage during delivery or a mistake on our end, please contact us within 14 days of receiving your item, and we’ll make it right.

12. How can I contact you if I have more questions?

You can reach us at heartfeltmagnetsuk@gmail.com. We’re always happy to help!